If you need help with questions, account issues, technical problems or general feedback, our support team is ready to assist. Contact us for account verification, deposits, withdrawals, bonus queries or to report a technical fault. We aim to reply promptly and will guide you through next steps, escalation or responsible gambling options. For urgent matters use live chat or call the phone number below for the fastest response; we also help with document upload and account checks and verification queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, 24/7, chat avg response 2 minutes) |
| General enquiries | [email protected] (general enquiries, Mon-Fri 09:00-18:00, reply within 8 hours) |
| Affiliate enquiries | [email protected] (affiliate team, Mon-Fri 09:00-17:00, reply within 24 hours) |
| Phone | +44 20 7946 2817 (London office, calls Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri 09:00-18:00; urgent support 24/7 via chat and phone |
Email Support
Email is our preferred way to handle detailed requests, account issues and document submissions. Please send messages to [email protected] with a clear subject line, your account ID and up-to-date contact details to avoid processing delays. Attaching relevant documents in common formats speeds verification. We aim to respond within 24 to 48 hours and may request further information if needed.
Contact Form
Response Time
Our support team aims to reply quickly. Most inquiries are answered within one business day. For issues needing account checks, payment investigations or verification, resolution may take longer depending on complexity and third-party response times. Escalated cases are reviewed by management and we’ll keep you updated via your registered contact method throughout the process.
Feedback
Have thoughts on the site? Share feedback, suggestions or ideas to help us improve. We read every message carefully and use your input to refine games, promotions, payments and overall usability. Send feedback through live chat or email at [email protected] and expect a reply within 48 hours. Your suggestions directly shape updates and make the site better for everyone.